The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards. In 2016, the airline customers from across the world during the survey period, voted for the following top 10 airports.
The Passenger Survey topics included:
1. Getting to and from the Airport, Ease of Access
2. Public transport options, efficiency and prices
3. Taxi availability and prices
4. Availability of luggage trolleys (airside & landside)
5. Terminal comfort, ambience and design
6. Terminal cleanliness, floors, seating and public areas
7. Seating facilities throughout terminals
8. Immigration - queuing times / system
9. Immigration - staff attitude
10. Waiting times at Security screening
11. Courtesy and Attitude of Security staff
12. Check-In facilities, queuing systems and seating
13. Way-finding and Terminal signage
14. Clarity of Boarding Calls and Airport PA's
15. Flight Info Screens - clarity / quality of information
16. Friendliness of Airport Staff
17. Language skills for Airport Staff
18. Ease of Transit through Airport
19. Location of Airline Lounges
20. Washroom and Shower facilities in terminal
21. Cleanliness of Washroom facilities
22. TV and Entertainment facilities
23. Quiet areas, Day rooms, Hotel facility, rest areas
24. Children's play area and facilities provided
25. Choice of Shopping - tax free and other outlets
26. Prices charged in retail outlets
27. Choice of bars, cafes and restaurants
28. Prices charged in bars, cafes and restaurants
29. WiFi service
30. Power charging facilities
31. Telephone and fax locations
32. Bureau de change facilities
33. ATM facilities
34. Smoking policy / Smoking lounges
35. Standards of disabled user access and facilities
36. Baggage Delivery times
37. Priority Baggage Delivery efficiency
38. Lost luggage services
39. Perception of security and safety standards
1. Singapore Changi Airport -- In 2017, there will be four terminals to serve their passengers. The travelers to this airport marvel at an indoor waterfall, theme gardens, and open-air decks and restaurants. The airport's website enables travelers to plan their experience while waiting for their connecting flights, based on the length of their layovers.
Passengers with at least five hours to spare can take a free city tour, lounge by the swimming pool, or enjoy movies at the free 24-hour cinema. There are high-tech features like self-boarding gates and fast and free Wi-Fi, and family travelers appreciate the vast play areas.
See the airport website http://www.changiairport.com/en/airport-experience...
2. Incheon International Airport, South Korea -- Seoul-Incheon is known for its amenities. The travelers appreciate the indoor skating rink (Ice Forests), a Korean spa (Spa On Air), and a “Cultural Street” with local cuisine and dance performances. For those who prefer to catch up with their rests, there are reclining lounge chairs in the quiet rest zones. It provides a truly excepti0nal travel experience.
For more information, check out the following sites:
Korea Today - Enjoying Incheon airport to Its Fullest
Seoul Incheon Airport Guide http://www.sleepinginairports.net/asia/seoul.htm
3. Munich Airport, Germany - Munich Airport impresses travelers with its cleanliness, customer service and overall organization. Its unique extras are brewery, sleep cabins, mini golf course, ice rink and seasonal Christkindl market.
See the airport website https://www.munich-airport.com/
4. Tokyo International Airport Haneda, Japan -- This airport gets high marks for cleanliness and efficiency. Services include showers and luggage storage, and there’s a transit hotel connected to the International Terminal, which gives travelers a place to crash without having to clear passport control. The whole airport is designed in Japanese themes, focusing on tranquility and calm. Haneda wins big because of its remarkable ability to sooth even the most stressed of travellers.
5. Hong Kong International Airport, Hong Kong, China -- It’s also one of the region’s top connecting hubs, with service to 50 destinations in mainland China alone. Stopover passengers appreciate the wide array of premium class lounges, amenities like nap rooms and an IMAX theatre, and the Regal Airport Hotel attached to the main terminal, which is consistently ranked one of the world’s best airport hotels by Skytrax.
6. Central Japan International Airport -- In 2014, 9.8 million passengers travelled through Central Japan International Airport in Nagoya, better known as Centrair. The airport has a large domestic traffic percentage, with a number of regional routes operated to Asiana cities such as Bangkok and Singapore. Longer haul routes include Helsinki, Frankfurt, Honolulu and Detroit.
7. Zurich Airport, Switzerland -- As Switzerland’s largest international airport, Zurich is also the main hub for SWISS International Airlines, which operates five VIP lounges and offers frequent connections throughout Europe and beyond. More than 80 shops offer plenty of duty-free chocolate and other specialties; travelers also like the variety of restaurants and bars—even grocery stores—and, if weather cooperates, an outdoor observation deck with sweeping views of the action on the runways.
8. London Heathrow Airport, UK -- this is the third busiest airport in the world by international passenger traffic (surpassed by Dubai International in 2014, and Hong Kong International in 2016) Heathrow airport was recognised again by its travellers in the Skytrax World Travel Awards, winning ‘Best Airport in Western Europe’ for the second year running, ‘Best Airport for Shopping’ for the seventh year and ‘World’s Best Airport Terminal’ for Terminal 5 for the fifth year in a row.
For more information, read
9. Kansai International Airport, Japan -- is an international airport located on an artificial island in the middle of Osaka Bay, Japan. It has an area devoted entirely to airport sleepers. The whole airport impresses the travelers with its cleanliness and spaciousness.
10. Hamad International airport Doha, Qatar -- Hamad International Airport is the international airport for Doha, capital city of Qatar. The existing terminal can accommodate up to 30 million passengers annually, and has been described as the most architecturally significant terminal complex in the world, as well as being the most luxurious.
It has eight premium lounges, plus quiet rooms and children's entertainment zones for passengers in any airline class. For those on longer layovers, there is an hotel right inside the terminal, with half- or full-day rates available. Those not interested in resting away their time can shop (there are some 80 luxury stores), peruse artworks by anyone from Damien Hirst to Urs Fischer, and fill up on caffeine from gold-plated coffee kiosks
Skytrax World Airport Awards http://www.worldairportawards.com/Awards/worlds_be...
The Guide To Sleeping in Airports http://www.sleepinginairports.net/2016/best-airpor...